Custom Nature: Our cabinetry services are custom-made to your specifications. Due to the personalized nature of our products, cancellations and refunds are subject to specific conditions outlined below.

Deposit Policy: A 50% deposit is required to begin work on custom cabinetry projects. This deposit is non-refundable once materials have been ordered or work has commenced.

Before Work Begins: If you cancel your order before any work has begun and before materials have been ordered, you may receive a full refund of your deposit.

After Work Begins: Once work has commenced or materials have been ordered, the deposit becomes non-refundable. Any additional payments made may be partially refunded, minus costs already incurred.

After Completion: No refunds are available once the project has been completed and delivered, unless there are significant quality issues covered under our warranty.

Manufacturing Defects: If a manufacturing defect is discovered in your cabinetry, we will repair or replace the defective components at no additional cost within our warranty period.

Installation Issues: If installation issues occur due to our workmanship, we will correct these issues at no additional cost.

Refund for Quality Issues: In cases where defects cannot be reasonably repaired or corrected, we may offer a partial refund based on the affected portion of the project.

Customer-Requested Changes: Changes to measurements, design, or specifications requested by the customer after work has begun may result in additional charges and are not eligible for refund.

Measurement Errors: If measurement errors occur on our part, we will correct the issue at no additional cost to you.

Site Preparation Issues: If site preparation issues (such as incorrect wall dimensions or utility placement) affect installation, additional charges may apply and are not eligible for refund.

Delivery Damage: If cabinetry is damaged during delivery, we will repair or replace the damaged components. Refunds are not provided for delivery damage.

Installation Delays: Delays in installation due to factors beyond our control (such as site preparation issues or weather) do not qualify for refunds.

Installation Completion: Once installation is complete and you have signed off on the work, no refunds will be issued except for warranty-covered issues.

Consultation Fees: Consultation fees are non-refundable as they cover our time and expertise in providing professional advice.

Design Fees: Custom design fees are non-refundable once design work has been completed and presented to you.

Design Changes: Additional design changes requested after initial design approval may incur additional fees and are not eligible for refund.

Unforeseeable Events: In cases of force majeure (natural disasters, extreme weather, supply chain disruptions), we will work with you to reschedule or modify your project. Refunds may be considered on a case-by-case basis for delays beyond our control.

Request Process: To request a refund, please contact us in writing with your order details and reason for the refund request.

Review Process: All refund requests are reviewed on a case-by-case basis. We will respond to your request within 10 business days.

Processing Time: Approved refunds will be processed within 14 business days using the original payment method.

Partial Refunds: Partial refunds, when applicable, will be calculated based on the specific circumstances and costs already incurred.

The following items and services are non-refundable:

• Custom cabinetry once work has begun
• Consultation and design fees
• Materials that have been ordered or customized
• Installation services once completed
• Shipping and handling fees
• Custom finishes or stains

If you have questions about this Refund Policy or need to discuss a refund request, please contact us:

We are committed to resolving any issues promptly and fairly. Our goal is to ensure your complete satisfaction with our custom cabinetry services.